Brita PRO Customer Care Warranty Information

Brita Pro Platinum Performance Tag

Platinum Performance

Brita Pro 7 Year Warranty Icon
CONTROL VALVE
Brita Pro Limited Lifetime Warranty Icon
PRESSURE TANK
Brita Pro Gold Performance Tag

Gold Performance

Brita Pro 7 Year Warranty Icon
CONTROL VALVE
Brita Pro Limited Lifetime Warranty Icon
PRESSURE TANK
Brita Pro Silver Performance Tag

Silver Performance

Brita Pro 5 Year Warranty Icon
CONTROL VALVE
Brita Pro 10 Year Warranty Icon
PRESSURE TANK

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Brita® PRO Limited Warranty

This limited warranty is solely provided to approved dealers of Brita® Pro Products sold by Protect Plus Pro, LLC and is not applicable to consumers or homeowners. Consumers and homeowners should contact the dealer they purchased their product for warranty information.

Please find below a summary of warranty information for Brita® Pro Products.

PRODUCT WARRANTY:

Protect Plus Pro, LLC warrants only to its dealers that each product is free from defectsin materials and workmanship. The length and terms of the product warranties vary asspecifically set forth below.

A) LIMITED WARRANTY TABLE FOR ASSEMBLED UNITS

The following Table provides the warranty coverage for assembled units by Valve Type.

1) LIMITED SEVEN YEAR WARRANTY FOR CONTROL VALVE AND LIMITED LIFETIME WARRANTY FOR MINERAL TANKS AND BRINE TANKS (PLATINUM AND GOLD SYSTEMS):

Seven Year Limited Control Valve Warranty
Protect Plus Pro, LLC will replace the control valve of any new water conditioner assembled unit which fails within 84 months from date of purchase or installation by the approved dealer. This warranty does not cover control valves purchased or installed separate and not part of a new, assembled unit.

Limited Lifetime Warranty on Mineral Tanks and Brine Tanks:
Protect Plus Pro, LLC will provide a replacement mineral tank or brine tank to any approved dealer that purchased the new water conditioner assembled unit from Protect Plus Pro, LLC and whose client is in possession of a tank that fails, provided that the water conditioner is at all times operated in accordance with specifications, contained within the owner’s manual, installed correctly, and not subject to freezing or negative pressure vacuum.

Limitations To Limited Warranty:
Damage to any part of this water conditioner as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instructions, contained within the owner’s manual, damage to ion exchange resin and seals caused by chlorine / chloramines in the water supply, or damage caused by any force of nature is not covered in this warranty. DAMAGE TO PISTONS, SEALS, AND OR SPACERS WITHIN THE CONTROL VALVE ARE NOT COVERED UNDER THIS WARRANTY, IF THESE PARTS ARE EXPOSED TO HARSH ENVIRONMENTAL CONDITIONS, SUCH AS HIGH LEVELS OF IRON, MANGANESE, SULPHUR, AND SEDIMENT. We will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Protect Plus Pro, LLC assumes no responsibility for consequential damage, labor or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty provided by the original manufacturer. For a copy of this warranty, please contact Protect Plus Pro, LLC.

2) LIMITED FIVE YEAR WARRANTY FOR CONTROL VALVE (SILVER SYSTEM):

Five Year Limited Control Valve Warranty:
Protect Plus Pro, LLC will replace the control valve which fails within 60 months from date of purchase or installation by the approved dealer This warranty does not cover control valves purchased or installed separate and not part of a new, assembled unit.

3) LIMITED TEN YEAR WARRANTY FOR MINERAL TANKS AND BRINE TANKS (SILVER SYSTEM AND NRV):

Protect Plus Pro, LLC will provide a replacement mineral tank or brine tank to any approved dealer that purchased the new water conditioner assembled unit from Protect Plus Pro, LLC and whose client is in possession of a tank that fails within 120 months, provided that the water conditioner is at all times operated in accordance with specifications, contained within the owner’s manual, and not subject to freezing or negative pressure vacuum.

Limitations To Limited Warranty: Damage to any part of this water conditioner as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instructions, contained within the owner’s manual, damage to ion exchange resin and seals caused by chlorine / chloramines in the water supply, or damage caused by any force of nature is not covered in this warranty. DAMAGE TO PISTONS, SEALS, AND OR SPACERS WITHIN THE CONTROL VALVE ARE NOT COVERED UNDER THIS WARRANTY, IF THESE PARTS ARE EXPOSED TO HARSH ENVIRONMENTAL CONDITIONS, SUCH AS HIGH LEVELS OF IRON, MANGANESE, SULPHUR, AND SEDIMENT. We will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Protect Plus Pro, LLC assumes no responsibility for consequential damage, labor or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty provided by the original manufacturer. For a copy of this warranty, please contact Protect Plus Pro, LLC.

B) LIMITED WARRANTY ON COMPONENT PARTS NOT PURCHASES AS PART OF A NEW WATER CONDITIONER ASSEMBLED UNIT

For Component parts not sold as a part of a new water conditioner assembled unit system are warranted to do the work for which they are intended where properly installed and operated. The new water conditioner assembled unit consists of a control valve, pressure tank, and brine tank sold as a complete, assembled unit. For component parts not sold as a new water conditioner assembled unit, Protect Plus Pro, LLC provides the following limited warranty on the component parts:

1) FIBERGLASS TANKS – Protect Plus Pro, LLC will provide a replacement fiberglass tank to any dealer whose client is in possession of a fiberglass tank that fails within 120 months, provided that the water conditioner is at all times operated in accordance with specifications, contained within the owner’s manual, and not subject to freezing or negative pressure vacuum;

2) CONTROL VALVE AND ASSOCIATED ELECTRONICS – Protect Plus Pro, LLC will replace the control valve of any new water conditioner assembled unit which fails within 60 months from date of purchase by the dealer or installation by the dealer;

3) BRINE TANKS AND RELATED ASSEMBLIES – Protect Plus Pro, LLC will provide a replacement brine tank to any dealer whose client is in possession of a brine tank that fails within 60 months, provided that the water conditioner is at all times operated in accordance with specifications, contained within the owner’s manual, and not subject to freezing or negative pressure vacuum;

4) MEDIA AND RESIN – Media and Resin coverage is limited to the warranty provided by the original manufacturer. For a copy of this warranty, please contact Protect Plus Pro, LLC; and

5) DAMAGE TO PISTONS, SEALS, AND OR SPACERS WITHIN THE CONTROL VALVE ARE NOT COVERED UNDER THIS WARRANTY, IF THESE PARTS ARE EXPOSED TO HARSH ENVIRONMENTAL CONDITIONS, SUCH AS HIGH LEVELS OF IRON, MANGANESE, SULPHUR, AND SEDIMENT.

Protect Plus Pro, LLC only provides a limited warranty for this product to its approved dealers. Protect Plus Pro, LLC does not provide any warranty to any consumer purchaser or household purchaser of this product. The consumer purchaser or household purchaser should consult the dealer they purchased this product from to determine the warranty, if any, provided by the dealer.